Privacy Policy

1. Who We Are

Urban Nest Brussels SRL ("Urban Nest", "we", "us") is responsible for the processing of your personal data as described in this policy. We operate a portfolio of furnished residential apartments in Brussels, Belgium.

Our registered address is: [address], Brussels, Belgium. You can reach us at info@urbannest.brussels.

2. Data We Collect

We may collect the following categories of personal data when you interact with our website or contact us:

• Identity data — first name, last name, nationality
• Contact data — email address, phone number
• Booking data — desired dates, apartment preferences, tenancy duration
• Communication data — messages and correspondence you send us
• Technical data — IP address, browser type, pages visited (via analytics)

3. How We Use Your Data

Your personal data is used exclusively for the following purposes:

• Responding to your booking inquiries and availability requests
• Managing tenancy agreements and ongoing communication
• Sending relevant updates about your stay or our properties (with your consent)
• Complying with our legal and regulatory obligations in Belgium
• Improving our website and services (anonymised analytics only)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal grounds under the GDPR:

• Contractual necessity — to fulfil a tenancy agreement or respond to a pre-contractual request
• Legitimate interests — to manage our business operations and communicate with prospective tenants
• Legal obligation — to comply with Belgian law and tax regulations

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:

• Inquiry and communication data: up to 2 years
• Tenancy-related data: up to 7 years (Belgian accounting obligations)

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data in certain circumstances
• Right to restriction — ask us to limit processing in certain circumstances
• Right to portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@urbannest.brussels. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, or destruction. Access to personal data is restricted to those who have a genuine need to process it.

8. Complaints

If you believe we are processing your data in a manner inconsistent with applicable data protection law, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données):

• Website: www.dataprotectionauthority.be
• Email: contact@apd-gba.be